QUESTIONS PEOPLE ASK US
Questions people ask us
Straight answers from the dealership — and where customers have already answered, we link you to their stories.
Buying
Buying
Is World Hyundai Matteson a good dealership?
We'll let our customers answer that: 34 of our 40 published stories — 85% — say they'd send a friend, every story published exactly as written. Hyundai also named us a 2025 Dealer of the Year. Read the stories and decide for yourself.
Do I need an appointment to test drive?
No — walk-ins are welcome. Scheduling ahead just means the exact vehicle is pulled up and ready when you arrive.
How long does buying a car actually take?
About an hour or more, depending on your needs. We won't rush you, but we won't keep you.
Can I do most of the deal online or by phone?
Yes. You can get exact pricing, value your trade, and arrange financing online — and we'll deliver your vehicle to your home or workplace if you'd like.
Do you sell used cars from other brands?
Yes — our used inventory includes all makes, alongside Hyundai Certified Pre-Owned.
Is the price on the website the real price?
Yes — the price you build online is real pricing. Tax, title, and the documented service fee are the only additions.
Why buy from World Hyundai instead of another Hyundai dealer?
Three reasons our customers give: the exclusive 100K Mile Promise on every new vehicle, a woman-run dealership that solves problems instead of running gimmicks, and Hyundai's own 2025 Dealer of the Year award. But don't take our word for it — read the stories.
Do you sell EVs and hybrids?
Yes — the full electrified lineup: IONIQ 5, IONIQ 6, IONIQ 9, and hybrid or plug-in versions of Tucson, Santa Fe, Elantra, and Sonata, plus an EV education hub to help you decide.
What does Certified Pre-Owned include?
Hyundai CPO means a 150-point inspection, an extended powertrain limited warranty, and a CARFAX vehicle history report — the safest way to buy used.
What warranty comes with a new Hyundai?
America's Best Warranty: 10-year/100,000-mile powertrain coverage from Hyundai — plus our own 100K Mile Promise on top, which no one else offers.
Will you deliver my car to me?
Yes — remote delivery to your home, workplace, or wherever suits you.
What are retired loaners and demos?
Nearly-new Hyundais from our own loaner and demo fleet — low miles, dealer-maintained from day one, priced below new.
What documents should I bring to buy a car?
Your driver's license and proof of insurance; if you're financing, bring proof of income and residence to speed things up.
Are your prices negotiable?
Yes — talk to us. We'd rather work with you on the number than watch you drive somewhere else.
What is your documentation fee?
$378 as of August 2026. Illinois sets this fee and adjusts it annually, so it's the same story at every dealer in the state.
Can I hold a vehicle with a deposit?
In most cases, yes — ask your salesperson about holding a specific vehicle with a deposit.
Do you ship vehicles out of state?
Yes — we ship vehicles out of state and handle the paperwork that comes with it regularly.
Do you sell rebuilt-title vehicles?
No — we don't sell rebuilt-title vehicles, period.
Is there an exchange or return period?
Not a formal one — but your satisfaction matters here, and if buyer's remorse shows up, we'll work with you to make it right.
Can I test drive at my home?
Yes — we'll bring the vehicle to you. Ask about a home test drive.
Financing & Credit
Financing & Credit
Can you get me financed with bad credit?
Yes — this is daily work for us. Our finance team works with a network of trusted lenders, and if you make the drive, we will make the effort to get you into a vehicle — even when other dealers have said no.
Do you work with first-time buyers with no credit history?
Yes. First-time buyers are welcome, and our lender network includes options built for buyers just starting out.
Will you match a lower rate from my bank?
Yes — bring us your bank's rate and we'll work to match or beat it.
Can I get pre-approved before I come in?
Yes — pre-qualify online in minutes, before you ever visit.
Does checking my options hurt my credit score?
No — online pre-qualification uses a soft check that doesn't affect your score. A hard inquiry only happens if you complete a full credit application.
Can I finance service or repairs?
Yes — we offer service and parts financing options so a needed repair never has to wait on a paycheck.
Do you offer extended warranties or GAP coverage?
Yes — our finance team can walk you through extended protection and GAP options and what each actually covers, with no pressure.
Trade-ins
Trade-ins
Will you buy my car even if I don't buy one from you?
Yes — we buy cars outright. Start with our online trade value tool or just bring it in.
How do you decide what my trade is worth?
Current market data plus an in-person inspection — and getting you maximum dollars for your trade is something we're known for. The appraisal process only takes minutes.
What if I still owe money on my trade?
That's common and completely fine — we handle the payoff as part of your deal.
Can I trade in a leased vehicle?
Yes — lease trade-ins are common, and we'll walk you through the payoff or turn-in details.
Will you appraise a car with mechanical problems?
Yes — bring it in as it sits. We appraise vehicles in every condition.
Can I get my trade value without coming in?
Yes — start with the online trade tool for a real number, then we confirm it with a quick in-person look.
Service
Service
Do I need an appointment for an oil change?
You can schedule online in minutes — it's the fastest way to be in and out.
Do you service other brands or just Hyundai?
Our factory-trained technicians service Hyundai and most other makes — call Service and we'll confirm yours.
Do you have loaner cars or a shuttle?
Loaner availability varies by day and service type — ask your advisor when you schedule.
Can I wait while my car is serviced?
Yes — we have a comfortable waiting lounge.
Do you text updates while my car is in the shop?
Yes — your advisor keeps you posted by text so you're never left wondering.
Are your technicians Hyundai-certified?
Yes — factory-trained, certified technicians using genuine Hyundai and OEM-approved parts.
Do you price-match tires?
Yes — through the Hyundai Tire Center program.
How do I schedule service?
Online in about two minutes, any time — pick your service, pick your slot, done.
Do you handle Hyundai recalls?
Yes — recall work is always free. Call Service with your VIN and we'll check for open recalls and get you scheduled.
Can I order parts and accessories?
Yes — genuine Hyundai parts and accessories, ordered through our Parts department or online.
Are you open on Sunday?
No — Sundays are for our team's families. Sales runs Monday–Friday 9–9 and Saturday 9–7; Service & Parts run weekdays 7–6.
The Dealership
The Dealership
What are your hours?
Sales: Monday–Friday 9 AM–9 PM, Saturday 9 AM–7 PM, closed Sunday. Service & Parts: Monday–Friday 7 AM–6 PM.
Where exactly are you located?
5337 Miller Circle Drive in the Matteson Auto Mall — Matteson, IL 60443, just off US-30 near I-57.
What is the 100K Mile Promise?
An exclusive warranty included free with every new vehicle: choose tire coverage or brake coverage at purchase, and get three full replacement sets through your first 100,000 miles (at 33K, 66K, and 99K), installed by certified technicians. Maintenance stays here to keep it active, and it transfers to the next owner.
Do you have Spanish-speaking staff?
Sí — Spanish-speaking team members are on the floor. Just ask.
How long has World Hyundai been in Matteson?
Since 2006 — nearly two decades in the Matteson Auto Mall, and Hyundai's 2025 Dealer of the Year.
Who runs World Hyundai?
We've got the W.O.W. Factor — the Women of World. World Hyundai is proud to be woman-run and woman-operated.
Why should I trust the reviews on this site?
Because we can't touch them: stories publish exactly as written, nothing is scored with stars, nothing is deleted for being critical, and the math behind every number is shown. Read exactly how it works.
This site
This site
Can I read reviews about a specific salesperson?
Yes — every team member has their own page with every story that names them.
Can I read reviews from my city?
Yes — stories are organized by the cities customers come from.
How current are these reviews?
The newest stories always lead — the homepage shows the latest the moment they publish.