Service Advisor
Marcus Oneal is a service advisor at World Hyundai Matteson. He writes repair orders for warranty and customer-pay work, explains diagnostic findings in plain language, and updates owners by text while their vehicle is in the shop.
Worked with Marcus? Share your story
Call and ask for Marcus 866-710-9279
75%3 of 4 would send a friend
The stories
Hyundai Sonata
My Sonata had a rattle over railroad tracks that two independent shops could not find. Marcus Oneal wrote it up, rode with me over the tracks on…
Would send a friend
Hyundai Tucson
I brought the Tucson in for a routine oil change and Marcus called to tell me the rear brake pads were down to about three millimeters and the rotors…
Would send a friend
Hyundai Kona
The repair itself was done right, a faulty door lock actuator on my Kona, and Marcus kept me posted while the part came in. My issue is that the part…
Would not send a friend
Hyundai Santa Fe
I came in for a recall notice on my Santa Fe and Marcus noticed the tires were wearing badly on the inside edge, which turned out to be an alignment…
Would send a friend