Tell us about how you were kept in the loop — and share what World Hyundai and {First} did.
6 stories · 6 service
The stories
Hyundai Sonata
My Sonata had a rattle over railroad tracks that two independent shops could not find. Marcus Oneal wrote it up, rode with me over the tracks on…
Would send a friend
Hyundai Tucson
I brought the Tucson in for a routine oil change and Marcus called to tell me the rear brake pads were down to about three millimeters and the rotors…
Would send a friend
Hyundai Kona
The repair itself was done right, a faulty door lock actuator on my Kona, and Marcus kept me posted while the part came in. My issue is that the part…
Would not send a friend
Hyundai Santa Fe
Transmission issue that took the better part of a week to sort out because a part was on national backorder. Omar called me every single time there…
Would send a friend
Hyundai Ioniq 5
Had a recall plus a charge port door that wouldn't latch. Janine put me in a loaner before I even asked because she saw I had a kid in a car seat and…
Would send a friend
Hyundai Sonata
Check engine light on a Monday morning with a drive to Indianapolis on Wednesday. Hector got it in the same day, called me by 2pm with what it was, a…
Would send a friend