Country Club Hills Driver Shares a Service Story at World Hyundai Matteson

The infotainment screen kept rebooting itself. Two other places told me it was a software thing and to live with it. Hector wrote it up under warranty, they reflashed it, it did it again, and instead of arguing with me he escalated it and they replaced the unit. Zero dollars out of my pocket. He explained the whole warranty claim in normal english and told me exactly how long the part would take. It took the eleven days he said.